Privacy Policy

Uniplay Tennis Court Maintenance is committed to protecting your privacy and personal information.

This Privacy Policy explains how we collect, use, store and protect personal information when you visit our website, contact us or use our services.

Uniplay Tennis Court Maintenance is a trading style of UniPlay It’s Educational Limited, registered in England and Wales under company number 06997899. Our registered office is Units 3-5 Centurion Court, Centurion Way, Blackburn, Lancashire, BB1 2NB.

For the purposes of UK data protection law, UniPlay It’s Educational Limited is the data controller responsible for the personal information covered by this Privacy Policy.

What Personal Information do we Collect?

We may collect personal information when you contact us, submit an enquiry through our website, request information about our services or become a customer.

This information may include:

Your name
Company or organisation name
Email address
Telephone number
Address or site location
Details about your tennis court or sports facility
Details of the services you are interested in
Information you provide within an enquiry or correspondence
Records of communications between you and us

We may also collect technical information when you use our website, including your IP address, browser type, device information, pages visited and information collected through cookies or similar technologies.

How do we Collect Personal Information?

We may collect personal information directly from you when you:

Complete a contact or enquiry form
Contact us by telephone or email
Request information about our services
Ask us to provide a quotation
Purchase or enquire about tennis court maintenance services
Communicate with us before, during or after a project

We may also collect limited technical information automatically when you visit our website.

Where appropriate, we may receive information from third parties, such as contractors, business partners, referral partners or publicly available sources.

How do we Use your Personal Information?

We may use your personal information to:

Respond to enquiries
Discuss your tennis court maintenance requirements
Prepare and provide quotations
Arrange site visits
Provide our services
Manage customer relationships
Contact you regarding ongoing or completed work
Process payments and maintain financial records
Improve our website and services
Maintain the security and operation of our website
Comply with our legal and regulatory obligations
Establish, exercise or defend legal claims

We will only use personal information where we have a lawful basis for doing so.

What is our Lawful Basis for Processing your Information?

Depending on the circumstances, we may process your personal information because:

It is necessary to take steps at your request before entering into a contract.
It is necessary to perform a contract with you.
We have a legitimate business interest in responding to enquiries, managing our business, improving our services and communicating with customers.
We need to comply with a legal obligation.
You have given us consent to process your information for a particular purpose.

Where we rely on legitimate interests, we consider whether our interests are proportionate and whether your rights and interests could override those interests.

Where we rely on consent, you can withdraw your consent at any time.

Marketing Communications

We may send marketing communications where we have a lawful basis to do so.

Where your consent is required, we will ask for it before sending marketing communications.

You can ask us to stop sending marketing communications at any time by contacting us or using an unsubscribe option where one is provided.

Who do we Share Personal Information With?

We do not sell your personal information.

We may share personal information where necessary with organisations that help us operate our business and provide our services. These may include:

Website hosting and IT service providers
Email and communication providers
Payment and accounting service providers
Professional advisers
Contractors and suppliers involved in delivering services
Analytics and website service providers
Government authorities, regulators or law enforcement agencies where required by law

Where third parties process personal information on our behalf, we take appropriate steps to ensure that information is handled securely and in accordance with applicable data protection law.

International Data Transfers

Some of the service providers we use may process or store information outside the United Kingdom.

Where personal information is transferred internationally, we take appropriate steps to ensure that the transfer complies with UK data protection law and that appropriate safeguards are in place where required.

How Long do we Keep Personal Information?

We only retain personal information for as long as reasonably necessary for the purpose for which it was collected.

The period for which we retain information depends on factors including the nature of our relationship with you, the services provided and any legal, accounting or regulatory requirements that apply.

When personal information is no longer required, we will securely delete, anonymise or dispose of it where appropriate.

How do we Protect your Information?

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

Access to personal information is limited to people who reasonably need it for business purposes.

However, no method of transmitting or storing information electronically can guarantee complete security.

Cookies

Our website may use cookies and similar technologies to operate correctly, understand how visitors use the website and improve its performance.

Some cookies are necessary for the website to function. Other cookies, such as analytics or advertising cookies, may require your consent before they are placed on your device.

Where required, you can manage your cookie preferences through the cookie consent options provided on our website.

Further information about the cookies used on this website may be provided in our Cookie Policy.

Third-Party Websites

Our website may contain links to websites operated by third parties.

We are not responsible for the privacy practices, security or content of third-party websites. You should review the privacy policy of any external website before providing personal information.

What are your Data Protection Rights?

Depending on the circumstances, UK data protection law may give you the right to:

Request access to the personal information we hold about you.
Ask us to correct inaccurate or incomplete personal information.
Ask us to delete your personal information in certain circumstances.
Ask us to restrict how we use your personal information.
Object to certain types of processing.
Request the transfer of certain personal information to you or another organisation.
Withdraw consent where we rely on consent to process your information.

You have the right to object to processing based on our legitimate interests in certain circumstances. You also have the right to object to the use of your personal information for direct marketing at any time.

Not all rights apply in every situation.

If you wish to exercise any of these rights, please contact us using the details below.

How to Contact Us

If you have any questions about this Privacy Policy, how we use your personal information or your data protection rights, please contact:

Uniplay Tennis Court Maintenance
A trading style of UniPlay It’s Educational Limited
Units 3-5 Centurion Court
Centurion Way
Blackburn
Lancashire
BB1 2NB
Company Number: 06997899

How to Make a Complaint

If you have concerns about how we use your personal information, please contact us first so that we can investigate your concerns.

You also have the right to complain to the Information Commissioner’s Office (ICO), the UK regulator responsible for data protection.

Information about making a complaint is available from the Information Commissioner’s Office.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time because our services, website, legal obligations or the way we process personal information may change.

Any updated version will be published on this page with a revised “Last updated” date.